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Frequently asked questions

What are your delivery charges?

Delivery charges are calculated on the basis of items sent to one address, multiple addresses will require separate orders.
FREE Standard delivery when the order value to one address is over £150

Small package £2.95 Usually within 7 days
Large package £4.95 Usually within 7 -10 days
Parcel Force £10.00 Usually within 7 -10 days
Free delivery over £150* Free Usually within 7 -10 days
Garden in a Box £12.00 Usually within 7 -10 days

We will endeavour to ship all orders within 7-10 days subject to available stock. If there is a delay beyond the normal 7-10 day period we will contact you by email to inform you of order progress.

All Royal Mail deliveries will be sent by recorded postage and Parcel Force/courier services will require a signature on delivery.

*Some items are marked with a heavy delivery surcharge. This surcharge is made irrespective of total order value and is added after the other totals have been calculated – please call 01922 419 600 for more details.

Do you offer Next Working Day delivery?

We do not currently offer this service, however if your order is this urgent please call Customer Services on 01922 419 600 before midday to discuss and we will try to help.

Please note:

  • For larger orders using courier delivery, we cannot deliver to PO Box addresses – please call customer service to check.
  • If you wish to have items sent to separate addresses, please complete a separate account and order for each address. Separate delivery charges will apply to each address.
  • Items available immediately will usually be delivered to you any time between 9am and 5.30pm Monday to Friday.
  • If you are ordering from overseas please contact us for details of delivery charges.

In the unlikely event that an item in your order is out of stock, we will not ship until all items are available. In this event we will contact you with an expected delivery date.

How do you deliver the Garden in a Box products?

Obviously our plants are packaged very carefully to ensure they reach you in tip top condition, and a delivery charge of £12.00 is added to each box in your order. All Garden in a Box products are delivered by courier and a signature will be required on delivery.

Unfortunately, we can't deliver to offshore areas (Ireland, Isle of Wight, Jersey etc.) or countries overseas.

What happens if I receive a damaged plant?

If you receive a plant in a damaged condition when you remove it from the box, contact us immediately. You will then be asked to send us a photograph to confirm it's condition upon arrival with you. Provided that you have made contact with us within 7 days of receiving the damaged plant and we can agree the plant has indeed been damaged in transit, we will be happy to arrange for a refund or replacement.

Do please remember that plants look different depending on the season - plants ordered in the winter are going to arrive looking relatively barren and will improve when the growing season begins in Spring. Also, should you order a Garden in a Box and a plant in the scheme is unavailable, we reserve the right to replace it with something similar – we guarantee to choose a plant of a comparable size and price and ensure that it fits in with the overall scheme we’ve designed for you.

Can I return goods to Laney Green?

Please note that we only offer a refund or exchange on faulty, damaged or incorrectly dispatched goods.

If goods are simply unsuitable then a refund or exchange is not offered. This does not affect your statutory rights.

Please contact Customer Services on 01922 419 600 between 9.00 am and 5.00 pm, Monday to Friday, or email

What about incorrect goods?
If you are sent something you haven't ordered, and it hasn’t been specified as a substitute item, return it within 14 working days from date of delivery, unused and in its original packaging and you will not be charged. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale by us. This does not affect your statutory rights in the event of faulty goods.

Goods Damaged In Transit?
If your purchase is damaged in transit you can return it within 14 days from date of delivery and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Defective Good?
If you receive a product that is defective, you can return it within 14 days for either a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

How should I return goods?
Until we receive the goods you are returning, they are your responsibility. We recommend you use a recorded delivery service for returns.

If the returned item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

How quickly will I get my money back?
Once your return is received we will write to confirm your return has been processed. You will receive your refund credit or exchange (when in stock) within 21 days of receipt of your returned items. If this refund is made directly to your credit card this should appear on your next credit card statement.

If the reason for your return is ‘damaged upon receipt’ please state this clearly in the documentation supplied with the order. This does not affect your statutory rights.

Returns can be made via post/courier - return the item(s) in its original or similar packaging within 14 working days to the address below. Please enclose your delivery note or invoice to help us process your return.

Please note:
We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

How can I contact you?

Laney Green
Returns Department
Hollybush Farm
Warstone Road
WV10 7LX

If you would like to discuss the exchange or return of any item, please email our Customer Service team or telephone 01922 419 600 between 9.30pm and 4.30pm. Outside these hours you can leave a message and we will get back to by phone or email within 48 hours.

How do I cancel an order?

If you wish to change an order:-

Contact our Customer Service team on 01922 419 600 any time between 9.30am and 4.30pm, Monday to Friday or e-mail

Please have to hand the order number and date the order was placed. Outside these hours, please leave a short message and we will return your call within 48 hours.

An order cannot be considered changed until it is confirmed by email.

If your products have already been dispatched then please contact our customer services department for further details.

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